Customer Service Posted on November 21, 2018November 29, 2018 by Julie Cross We can’t assume our staff know how to give awesome service… you have to train them! Train them don’t blame them! Enjoy the show? Make sure to subscribe to my podcast on iTunes here
It’s Not Just a Sushi Train.. It’s a Show.. Posted on October 18, 2018October 18, 2018 by Julie Cross I thought I was just grabbing a quick bite to eat… but I got so much more than that! Enjoy the show? Make sure to subscribe to my podcast on iTunes here
Flying High with Exceptional Service Posted on August 9, 2018 by Julie Cross Flying high with exceptional service… Because we all have a stage, so let’s use it! Enjoy the show? Make sure to subscribe to my podcast on iTunes here
How Azara took the stage on Virgin flight VA619 Posted on June 13, 2018 by Julie Cross It was flight VA619 Brisbane to Mackay last night at 7pm. It all starts in the usual way… you line up to get on board and wonder how it can take everybody so long to stow there luggage and sit their backside down… everybody is a bit tired from a big day and they just want […]
Service is Learnt Posted on June 8, 2018June 12, 2018 by Julie Cross Up close and personal with Service!… Don’t rely on your staff to just absorb what good service looks and sounds like… teach them! Enjoy the show? Make sure to subscribe to my podcast on iTunes here
Putting the Personality Back into Policy and Procedures Posted on April 6, 2018April 9, 2018 by Julie Cross Putting the personality back into policy and procedures… inspired by Thomas! Enjoy the show? Make sure to subscribe to my podcast on iTunes here
Don’t wait for the broken cup in customer service… Posted on February 16, 2018February 19, 2018 by Julie Cross Don’t wait for the broken cup in customer service…WAKE UP! Enjoy the show? Make sure to subscribe to my podcast on iTunes here You know, you might have noticed that I’m very passionate about customer service. I was at a coffee shop the other day, and I swear everyone was walking around half dead. There was […]
It’s called service for a reason! Posted on February 2, 2018February 6, 2018 by Julie Cross You are being paid to be there, you choose the be there, so go do your work like you are loving your job and then your job will love you back. I recorded this a couple of years ago and some people got it and some people got offended… but I got to tell you […]
Service in Action Posted on August 16, 2017August 16, 2017 by Julie Cross It was heartwarming to feel service in action recently when I was in Mt Isa. Hear the podcast or read the blog post here
Work – ‘Managing Service’ Posted on February 25, 2017February 5, 2018 by Julie Cross Great service is easy to talk about but, it would seem, a lot harder to do and to manage… otherwise surely we would see more examples of great service. Still so many opportunities in business by simply improving our service!
