Service Leadership Archives

New Keynote 2021 – Service – It’s A SHOW

Posted on March 7, 2021March 11, 2021 by Julie Cross

Excited this week to release one of my NEW Keynote presentations for 2021 – Service – It’s A SHOWNever before has the interaction with our clients and customers been so important. Never before have we had an opportunity as powerful as this to delight, empower and inspire our customers to do business with us. The ‘famous’ […]

The Movie that is YOUR life!

Posted on June 22, 2020 by Julie Cross

It has been said that at the end we may see our life flash before our eyes. I wonder if it comes in some kind of Movie format. Now that gets you thinking about that whole concept of beginning with the end in mind! And then one day recently I went on a plane […]

The power of story telling

Posted on May 7, 2020 by Julie Cross

We are hearing about it more and more in the business setting, using stories in your marketing evokes an emotional response and inspires people to do business with you and buy from you… We hear about it in Leadership… if you want your people to follow your vision then we invite them to own the […]

Podcast: #thomaskentcan… make me laugh

Posted on March 20, 2020 by Julie Cross

#thomaskentcan… make me laugh #thomaskentcan… make me laugh. You know there will always be a funny story somewhere with me! Autism tends to have no filter so I find myself having to be very aware of what Thomas is saying and how that is coming across to his customers… oh you just have to laugh! […]

Podcast: Leadership Versus Management

Posted on March 11, 2020 by Julie Cross

Leadership Versus Management… what is the difference between leadership and management and can we be good at one and not the other? It times of natural disasters and major challenges ‘Leadership’ is always under the spotlight, and rightly so, because it is in these times a country, or a community, needs a strong leader to […]

Don’t Policy and Procedure out Personality!

Posted on March 11, 2020 by Julie Cross

Yes, we need policy and procedures, of course we do. It is how we maintain standards, duplicate good business practices on multiple sites and have a benchmark for training staff members. However, let us make sure that we don’t policy and procedure out the personality from your business. It is the personality of your […]

Nothing works like networking

Posted on February 26, 2020February 26, 2020 by Julie Cross

As described in the dictionary a network is an arrangement or pattern of intersecting lines, so if we talk about networking with people perhaps it could be described as utilising the arrangement and pattern of intersecting lives! Welcome to your network. Effective networking has been and still continues to be an essential ingredient in business and personal […]

Service is taught not caught!

Posted on February 20, 2020 by Julie Cross

Congratulations! As passionate professionals you invest so much time and money in your ongoing development and for that you should be very proud. You are constantly updating your skills, techniques and product knowledge. You challenge yourselves creatively and from a business point of view. I have the opportunity to work in many different companies, in […]

The People are who Matters

Posted on February 5, 2020 by Julie Cross

As I share my message with the audience, they laugh, they cry, they hug, they share, they sparkle and so do I! 😉 And they remind me again that no matter what business you are in, what qualifications you have, what job you do, what service you provide or what product you sell, it all […]

Podcast: Why service is so difficult to manage

Posted on February 4, 2020February 13, 2020 by Julie Cross

Juile Cross Podcast what is service difficult to manage

Why service is so difficult to manage As we move into a new year in business let us put service in focus! And remember service has to be taught and managed… we can’t just hope they will get it right! Subscribe to the Julie Cross Podcast show on your favourite podcast […]